Terms and Conditions of Business

Mochdre Vets is the trading name for Heywood and Heywood Limited and is registered in England and Wales. Registered Number 10654839. Registered Office Williams House, Conway Road, Mochdre, Conwy. LL28 5HE.

Thank you for entrusting the care of your pet with Mochdre Vets. This information details our practice terms and conditions. Some aspects of these terms may not be relevant to you and we request that you ask for further clarification if required.

Estimates

Estimates may be provided verbally either at the time of booking or during the consultation. Written estimates are available on request.

All estimates given are only approximate and it is possible the final fee will be higher or lower than originally quoted as procedures and treatments do not always follow a conventional course. We will try to contact you on the contact numbers you have given us if we believe the treatment costs are going to exceed the estimate costs however if you are not contactable we will treat your pet as is necessary for the prevention of pain or suffering.

Fees

All fees for medicines, products and treatments are charged inclusive of the current VAT rate. The client will receive a receipt for every over the counter payment and a detailed invoice may be requested.

Payment

Accounts are due for settlement at the end of the consultation, the discharge of your pet or collection of goods. Payment is accepted by cash, debit / credit card, or BACS transfer.

Insurance

Mochdre Vets strongly supports the principle of insuring your animal against unexpected illness or accident. Please be aware that it is your responsibility to settle your account with ourselves and then reclaim the fees from your Insurance Company.

We will endeavour to assist with your insurance claim by completing any necessary insurance documents as long as you bring the documents with you.

Inability to Pay

If, for any reason, you are unable to settle your account as specified, we ask you to discuss the matter as soon as possible with a member of staff. Please note that instalments or part-payments of any account may only be sanctioned with the express permission of a Director.

We shall be entitled to suspend the provision of any further goods and/or services until you have paid any outstanding sums in full.

Overdue accounts, after due notice to you, may be referred to our Debt Collection Agency or the County Courts if satisfactory repayment arrangements have not been made with ourselves. This could incur you further costs whilst collecting the debt. Any cheque which you issue which is returned unpaid, any credit card payment not honoured and any cash tendered that is found to be counterfeit will result in your account being restored to the original sum together with any fees incurred in the process.

Prescriptions

You may obtain Prescription Only Medicines – Veterinary (POM-V’s) from the practice or request a prescription to obtain these from another veterinary surgeon or pharmacy. If you wish a prescription to obtain your medicines at another surgery or pharmacy you will be advised the current charge for the prescription at the time.

Your veterinary surgeon may only prescribe POM-V’s for animals under their care. The policy of this practice is to re-assess your animal at least every six months if they are on repeat prescriptions.

Unfortunately we are unable to accept the return of any drugs as such items can not be resold. If you wish for us to safely dispose of unrequired medication we can do so.

Student Veterinary Surgeons and Nurses

Mochdre Vets is an approved training centre, under qualified trainee surgeons and nurses may be involved in the care of your pet.

Ownership of records

Client and clinical records, and other such similar documents (including, but not limited to, digital imaging results), are and shall remain the property of Mochdre Vets. Copies of clinical records may be passed to another veterinary surgeon on request should you move surgeries or are referred to another veterinary surgeon.

Complaints

Mochdre Vets is committed to providing an exceptional standard of service and care, however we realise that things can go wrong and there may be occasions when you feel your expectations have not been met. We hope that if this does occur you will give the practive a chance to put it right. Most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned.

If your problem cannot be sorted out in this way, and you wish to make a formal complaint, we would like you to let us know in writing within 6 months. An acknowledgement letter will be sent once your formal complaint has been received. However if you feel that there is something you wish to complain about, please direct your comments in the first instance to the Practice Manager or a Partner.

Variations in Terms and Conditions of Business

No addition or variation of these conditions will bind the Practice unless specifically agreed in writing by the Mochdre Vets management. Additionally no agent or person employed by or under contract with the Practice has the authority to alter or vary these terms and conditions in any way.

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Consultation Times (by appointment only)

Monday – Friday 08:00 – 20:00
Saturday 09:00 – 12:00
Sunday 10:00 – 13:00

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Mochdre Vets is the trading name for Heywood and Heywood Limited
and is registered in England and Wales. Registered Number 10654839.
Registered Office Williams House, Conway Road, Mochdre, Conwy.  LL28 5HE.