Privacy Policy

Mochdre Vets is the trading name for Heywood and Heywood Ltd.   We take your privacy very seriously and are committed to protecting your personal information. This policy sets out how we use the information that you provide us.

What information do we collect about you?

We collect information about you when you register with us (either as your main veterinary practice or as a referral) or place an order for products or services or contact us via any of our web-site contact forms.

The information we collect includes your name and contact information, including your address, telephone and email address.

We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions.

How will we use the information about you?

We collect information about you to

  • process your order
  • manage your account
  • internal record keeping
  • to send you reminders of appointments and recalls
  • to contact you about other products and services we think may be of interest to you

Marketing

We would like to send you information about products and services of ours. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please contact us or if we contacted you by email then there will be an ‘unsubscribe’ link at the bottom of the message.  You may also update your contact preferences here.

We utilise a third party, Mailchimp (privacy policy) to send out marketing email and these emails are tracked.  We do not use any of this data at a personal level but we do use it to understand open and click rates to improve them.  If you want to be sure that none of your email activity is tracked then you can do so via the unsubscribe link at the bottom of every email.  Please note that some of the email you may receive from us has no tracking at all, e.g. acknowledgement of services, invoices or patient histories.

Cookies

Our website uses cookies, small text files that are placed on your computer and are used to tailor your user experience, retain user preferences and provide anonymised tracking data.  You can disable cookies on this site (and others) however you find that features of our web-site will no longer be available to you.  You can read more about cookies, along with instructions on how to disable them in modern web browsers on ICO website.

Below are the cookies set whilst browsing this website.

Cookie Set ByCookie NamePurposeMore info
Facebookdatr, luThese are persistent cookies. The datr cookie helps facebook identify suspicious login activity and keeps users safe. The lu cookie is set the first time a browser visits facebook.com and is used to pre-fill the users email address in the login form.Facebook Privacy Policy
Google1P_JAR, APISID, HSID, NID, PREF, SAPISID, SID, SIDCC, SSIDThese cookies are set by Google on any page where there is an embedded Google Map or YouTube video. They are used by Google to manage your preferences, security, processes, advertising and current sessions.

More information on types of cookie used by Google can be found here.
Google Privacy Policy
Google_utmx, _utmxxThese cookies enable our analytics services provided by Google Analytics to work. This helps us to take visitor information such as browser type, mobile or desktop devices, commonly viewed pages and more. This helps us to improve our website and shopping experience. The data stored by these cookies never shows any confidential information and any information that can be used to identify you (eg IP Address) are anonymised by Google. We do not have access to this information.

Google have developed an opt out of Google Analytics browser plugin.
Google Privacy Policy
GooglereCaptchaWe use reCAPTCHA solution for preventing spam requests on our public contact formsGoogle Privacy Policy
This sitewp-flybox-seenFunctional cookie used by social media plugin (wp-flybox). It remembers if you have viewed the flyout.
This sitecookie_notice_acceptedClicking OK on the cookie bar will set this cookie so that it doesn't prompt you on every visit.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us (at the contact details below).

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 18th May 2019.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

by email: info@mochdrevets.co.uk
by post: Mochdre Vets, Williams House, Conway Road, Mochdre, Conwy, LL28 5HE

and you can update your contact and consent preferences online

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Consultation Times (by appointment only)

Monday – Friday 08:00 – 20:00
Saturday 09:00 – 12:00
Sunday 10:00 – 13:00

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Mochdre Vets is the trading name for Heywood and Heywood Limited
and is registered in England and Wales. Registered Number 10654839.
Registered Office Williams House, Conway Road, Mochdre, Conwy.  LL28 5HE.